Skip to content
Monsta Logo Monsta Docs

WMI Error - Failed to collect information

Problem:

Section titled “Problem:”

Monitors collect some information and then fail. The error logs report the following message: “HRESULT Call failed with: 0x80041017”.

Solution:

Section titled “Solution:”

The error 0x80041017 on Windows is related to WMI(Windows Management Instrumentation) and means WBEM_E_INVALID_QUERY, that is, an invalid query was made to WMI. This error usually appears when scripts or tools try to access performance data or system information, but the query fails for some reason.

To resolve this issue you can rebuild all performance counters, including third-party ones. To do this, type the following commands in an Administrative command prompt. Press ENTER after each command.

  • Rebuild the performance counters:
Terminal window
cd c:\windows\system32
lodctr /R
cd c:\windows\sysWOW64
lodctr /R
  • Synchronize with WMI:
Terminal window
WINMGMT.EXE /RESYNCPERF
  • Restart Log and High Performance services:
Terminal window
net stop pla & net start pla
net stop winmgmt & net start winmgmt