Alert Groups

Groups

On this screen you manage the user groups that will receive notifications and the type of service, whether by e-mail or SMS.

Opção	Descrição
	New Group: Creates a new group for sending alerts.
	Search Group: Displays on the screen only the groups that match the typed search.
	Cloud Group: This group sends alerts in case of loss of communication between Monsta and the cloud at https://mind.monsta.com.br. This feature is very useful in cases such as an internet link outage at the company or an unexpected server shutdown without the user’s knowledge. This group cannot be removed from the system and is not available for devices or monitors. The color of its border indicates the connection status with the cloud: - Green: Communication established; - Red: Communication failure.
	Default Group: This group is mandatory in the system and cannot be deleted, only modified. The number shown in the upper right corner of the group box refers to the number of devices that use it in their alerts. When the group box is displayed in gray, it indicates that it has no alerts enabled.
	Active alerts: The icons shown inside the group box indicate which alerts are currently active for it.
	Delete Group: Deletes the selected group. Attention It will only be allowed to remove a group when it is not part of any device or monitor. You can obtain this information on the Members tab when editing the group.
	Edit Group: In this option the user can add and remove devices and monitors that are part of this group, as well as define the types of alerts that will be sent, their recipients and the allowed sending schedules for messages.

Editing alert groups

Details

In this tab the icon, name and comment about the group are defined.

Opção	Descrição
	It is possible to assign an image to the alert group that will be displayed on the screen.
Nome do grupo de alerta	This is the name that will be presented on the groups screen, as well as what will be displayed when editing the alert group option inside devices or monitors.
Descrição	Allows adding a comment about the highlighted group.

Members

In this tab you can view the devices and monitors that will receive alerts from this group, as well as add new devices or remove existing ones.

Opção	Descrição
Todos	This component shows all devices existing in Monsta. Click on a device to select it and use the buttons on the side to add it to the group.
Selecionados	This component shows the devices and monitors that are part of the highlighted group. Click on an item to select it and use the buttons on the side to remove it from the group.

Monsta Alerts

This tab shows the default Monsta alerts that use our cloud to be sent to recipients. The existing sending options are E-mail, SMS and Telegram. Monsta Alerts do not require special configurations as they are automatically integrated with the cloud during software installation.

To facilitate viewing, active alerts are marked with the icon above in their tab.

Opção	Descrição
	Enables or disables the highlighted alert type.
	Sends a test to the existing recipients. This option is useful to verify if all destinations are configured correctly, such as an e-mail address, SMS number or Telegram users.
	These options allow selecting the type of event for which the alert should be sent. When unchecked, Monsta will not trigger for the selected status.
	Here it is possible to choose the object that will be used to trigger alerts. You can use this option to receive alerts only when the device becomes unreachable, but opt not to receive an alert if the CPU monitor alarms for high usage.
Message template	Templates are message models that will be sent to users. You can customize how messages will be sent to your recipients. For more information, see “Message templates”.
	This option is available only for Telegram. It lists the users who are part of the group and allows removing them manually. To add a user, you must use the code that appears at the beginning of this screen and send it to the bot “MonstaTecnologiaBot”. Instructions on how to proceed are specified on this same screen.
	Periods are the time intervals during which alerts can be sent. When creating a group the default is 24x7. The gray squares indicate that the selected times are inactive and Monsta will not send alerts to the group during those time intervals.

Alert Center

On this screen you manage the user groups that will receive notifications and the type of service, whether by e-mail or SMS.

Display bar: Allows the user to set the number of items per page and the period for which the information should be displayed on the screen.

Informação	Descrição
	Status: Indicates the state of the message sent to a user.
	Type: Indicates which medium the message was sent to.
	Date and time: Indicates the date and time of the sending.
	Recipient: Indicates the recipient of the message. This information is not available for alerts sent via Telegram because the messages are sent to a Bot.
	Source: Indicates the device and monitor that originated the alert.
	Content: Displays the content sent by the alert.

Message templates

With our templates, you can create personalized messages for each type of alert, ensuring that the most important information is delivered to the responsible parties quickly and efficiently. Choose from a variety of variables to include details such as the device name, alert severity and occurrence time, among many others.

Create a new template and customize the message as you wish.

This is the box that represents the existing template. By clicking on it the user accesses the option to edit the existing information.

Ícone	Descrição
	Removes the existing template. Attention The template cannot be removed if it is in use by any alert group. The Default template is part of the system and also cannot be removed.
	Opens the template editor for the user.

Editing a message template

On this screen the user can customize the message sent by alert groups. The available variables that can be used are listed, along with a simple programming language to work with conditions.

Opção	Descrição
Nome	This is the name that will be presented on the templates screen, as well as what will be displayed for selection when editing the alert group option.
Corpo	This is the text of the alert message that will be sent to the user. When using variables or programming commands, these must be placed, necessarily, between ”{{ }}”.
Variáveis do sistema	These are the system variables with information available to be used in alert templates. To speed up customizing the body text with variables, simply double-click the desired variable and it will be inserted into the text.

System variables

Variável	Descrição
`dataehora`	Returns the date (d/m/y) and the current time (h:m).
`dispositivo.descricao`	Returns the device description.
`dispositivo.endereco`	Returns the device’s IP address.
`dispositivo.estado`	Returns the device’s current state obtained by the Uptime monitor.
`dispositivo.estadoanterior`	Returns the device’s previous state obtained by the Uptime monitor.
`dispositivo.nome`	Returns the device name.
`estado`	Returns the device status.
`monitor.estado`	Returns the monitor’s current state.
`monitor.estadoanterior`	Returns the monitor’s previous state.
`monitor.nome`	Returns the monitor name.
`monitor.nomecurto`	Returns the name provided on the monitor’s icon.
`nome.metrica`	Returns the metric name.
`nome.instancia`	Returns the instance name.
`valor`	Returns the reading value.